Changed your mind?

We really hope you liked your Meaco product, however we understand sometimes things do not work out and you want your money returned. We offer our customers 14 days from the date of delivery to request a refund and kindly ask that the product is in a resalable condition*. Once 14 days from the date of delivery has passed, we cannot accept unwanted returns. 

Product not working as you expected?

If your product is not working as you expected it to and you would like some aftersales support or an exchange, please contact us and we will help you further.

Product damaged in transit?

If your product has been damaged in transit, please let us know via emailing us at customerservice@meaco.com within 48 hours of receiving your order, along with images of the damage.

How do I return my product?

Products can be returned for free* using our DPD drop off shop service. Fill out the form below with the requested information and we will send you a DPD drop off label within 48 working hours.

*Due to the size of the product, a £30 return fee will be deducted from MeacoCool MC Series 7000-10000CH returns and a £50 return free will be deducted from MeacoCool MC Series 12000-16000CH returns. 

How shall I package my product?

All products (excluding spare parts) must be returned in their original box and packaging. This is to avoid any damage in transit and to make sure the product is returned to us as it was delivered to you. If products are not returned in their original box and packaging, they will be subject to damage in transit resulting in a partial refund.

Where do I drop my parcel off?

Your parcel can be taken to any DPD drop off shop. Find your local DPD drop off shop here.

How long will it take for my refund to appear via my original payment method?

We understand that it can be frustrating waiting for a refund and therefore will try our best to refund you as quickly as possible. We estimate it will take between 10-21 working days for the money to appear via your original payment method from the day your product is sent. This gives us time to receive your return from the courier and process your refund. During busy periods there may be slight delays.

Returns terms & conditions

*By resalable condition we mean: 

• you have kept all the original packaging in good condition and the product can be resold
• you have not damaged, marked or made the product dirty

Orders returned in a resalable condition will be refunded in full*. Where products are not in a resalable condition a deduction will be made from the refund to reflect the fact that it cannot be resold or needs to be checked and reboxed.

*The delivery charge will not be refunded on returned items unless faulty. As we offer free next working day delivery, this only applies to customers who request Saturday or Next Working Day Morning delivery.

If orders are returned outside of our returns period or if you don't have proof of purchase, we're unable to process a refund. 

We are only able to refund customers who purchased their product directly through www.meaco.com. If you purchased your product through one of our resellers, contact them directly and they will be able to help you further.

Unfortunately for health and safety reasons we are unable to offer refunds on HEPA filters and hoses if the plastic bag surrounding the filter/hose has been opened. This includes: the MeacoDry Arete One 25L/20L HEPA filters, Meaco Dry Arete One 12L/10L HEPA filters, MeacoDry Arete One 25L/20L Charcoal filters, Meaco Dry Arete One 12L/10L Charcoal filters  Meaco 20L HEPA filters, the Meaco 12L HEPA filters, the MeacoClean CA-HEPA 119x5 filter pack, the MeacoClean CA- HEPA 76x5 Wifi filter pack, the MeacoClean CA-HEPA 47x5 filter pack, the Meaco Deluxe 202 Humidifier and Air Purifier Calcium Carbonate Filter and HEPA/Charcoal Filter, the Meaco 20L Low Energy hose, the Meaco 12L Low Energy hose, the Meaco 25L Ultra Low Energy hose, the Meaco DD8L Zambezi hose, the Meaco DD8L hose and the Meaco DD8L Junior hose. 

If you wish to return your product through a courier of your choice, it is important to keep hold of your proof of postage in case anything happens to your parcel on its way to us. If we do not receive your parcel, we will not be able to provide you with a refund. We cannot reimburse you for the courier/postage charge.